In short
- You can get a full refund if you ask within 14 days of a payment, for any reason.
- You can cancel at any time and keep your plan until the end of the period you paid for.
- Free trials cost nothing, so there is nothing to refund.
- Duplicate or mistaken charges are always refunded.
Full refund within 14 days
If you’re not happy, ask for a refund within 14 days of a payment and we will refund that payment in full. This applies to the first payment of a plan and to renewals, monthly or yearly. You don’t need to give a reason.
When a payment is refunded, the paid plan for that period ends and your workspace moves back to your trial, if any, or the Free plan. Your designs stay in your account.
After 14 days, a payment isn’t refunded, but you can cancel at any time so that it doesn’t renew. We may refuse a refund where there is clear evidence of fraud or refund abuse, for example repeated buy-and-refund cycles.
Cancelling
Cancel at any time from the Billing page in the app. Your subscription won’t renew, and your plan keeps working until the end of the monthly or yearly period you have already paid for. Your workspace then moves to the Free plan. Cancelling on its own doesn’t refund the current period; to get your money back, ask for a refund within 14 days of the payment.
Free trials
The 14-day Pro trial and the 14-day Business trial are free and need no card. Nothing is charged when they end.
Duplicate or mistaken charges
If you were charged twice, or charged when you shouldn’t have been (for example after you cancelled on time), tell us at any time and we will refund the extra charge in full.
How to ask for a refund
- Orders outside India (Paddle): use the link in your Paddle receipt email, or go to paddle.net and choose “Request refund”. You can also email us at support@tamvya.com and we will help.
- Orders in India (Razorpay): email support@tamvya.com from the email address on your account, with the date and amount of the payment and its payment or receipt ID if you have it.
We reply within 2 working days. Approved refunds go back to the original payment method. Paddle usually returns refunds within 14 days of approval. For payments in India, Razorpay sends the refund to your bank or card, and banks usually take 5 to 10 working days to show it.
Orders outside India
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders outside India. Paddle handles refunds for those orders, under its refund policy and buyer terms. The 14-day full refund in this policy applies to Paddle orders too.
Your legal rights
This policy doesn’t affect any rights you have under consumer law in your country. For example, buyers in the EU and the UK have a statutory right to withdraw from a purchase within 14 days.